"We understand the value of encryption and the importance of security," she said. "But we're very concerned they not lead to the creation of what I would call a 'zone of lawlessness,' where there's evidence that we could have lawful access through a court order that we're prohibited from getting because of a company's technological choices.
Now, both Apple and Google are providing full encryption as a default option on their mobile operating systems with an encryption scheme they are not able to break themselves, since they don't hold the necessary keys.
Some corporations have gone as far as turning to "zero-knowledge" services, usually located in countries such as Switzerland. These services pledge that they have no means to unlock the information once the customer has entered the unique encryption keys. This zero-knowledge approach is welcomed by users, who are reassured that their information is impossible to retrieve — at least theoretically — without their knowledge and the keys.